4350 Ball Ground Hwy
Canton, GA 30114
Mailing Address (Checks, P.O.'s etc.)
P.O. Box 531634
Atlanta GA 30353-1634
General Questions: GeneralEmail@BizChair.com
Status Inquiry: Status@BizChair.com
Damage Inquiry: Damages@BizChair.com
Please fill out this form should you have any questions or concerns. We try our best to answer requests daily (usually within a few hours).
Please Note: Filling out this form may not cancel your order if it has already been shipped. A customer service representative will contact you regarding your order cancellation request.
At BizChair.com, we take pride in offering the highest quality office chairs and furniture at the best price that you will find anywhere. We are certain that after shopping the competition, you will return to BizChair.com for all your office chair and office furniture needs! We search and select only products which we believe offer tremendous values. Below you will find some general information about our policies. Please do not hesitate to call or email us with any other questions that you may have.
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Free Shipping on Many Items
60-Day Guarantee on Office Chairs
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Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-800-924-2472. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited shipping fee and the order will ship within the standard delivery time.
Rush processing is available on all items. Rush processing puts your order at the front of the processing queue and it will be sent to the appropriate department for shipment and/or manufacturing ASAP. Please note that rush processing does not speed up shipping time, only how quickly the items are shipped.
Our shipping is free for most items shipped within the continental United States and is detailed on the individual item page. Orders to Alaska, Hawaii, and any international location will incur additional charges. A customer service rep will contact you before processing your order or you can contact us for a freight quote. Orders shipped via semi-truck are shipped ''Dock to Dock''. Liftgate service and inside delivery are not included and will incur an additional charge. Many of our items ship disassembled. Many chairs ship freight free and the chairs that have no shipping charges are marked FREE SHIPPING. If a chair is not marked FREE SHIPPING then a customer service representative will contact you within 24 hours (1 business day) with your freight charges. At that point you can determine if you want to pay the freight charges or cancel your order. Some of the seating categories in which the prices do not include freight are hospitality seating, stack chairs and folding chairs. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.
International shipping is available to Canada, but cannot be calculated online. To receive a shipping quote, you can contact our customer service department or place an order online. Before processing your order, a customer service representative will contact you for approval of the shipping charges. Customers are responsible for applicable taxes, duties, and brokerage fees.
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We offer a wide variety of ways to pay. We prefer payment by all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept check or money order payments mailed to us. Purchase orders will be accepted on a case by case basis. All purchase order requests must be made in writing. Purchase orders can be faxed to 770-721-8371. If you have any further questions about purchase orders please email or call us.
All purchase orders will be accepted on a case by case basis, and must be submitted in writing using company/government letterheads. Please include a contact name, phone number, and email address. If you need assistance with purchase orders or have any questions concerning purchase orders, please call us at 1-800-924-2472. Please fax purchase orders to 770-721-8371. Please Note: All Purchase Orders are subject to 30-day payment terms.
Please click here to download a "mail order" form. We accept payment by credit card, check or money order using this form. Before sending payment with this form, please be aware of all charges, including shipping fees. If one or more of your selected items does not include free shipping, please request a Freight Quote here.
We realize that it can be hard to view fabrics online and fabric colors may vary slightly due to monitor settings. We try our hardest to ensure the chairs and fabrics match the actual pictures and have had all fabrics professionally scanned. To request fabric samples, please email us at firstname.lastname@example.org. Please include your name, address, chair model, and fabric selections. Fabric samples will be sent via Federal Express and should be received within 1-3 business days.
All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.
Orders shipping to destinations within the states of Georgia, Mississippi and Nevada will be subject to a 7% sales tax.
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We understand that picking a chair online can be hard, so we created the Sixty Day Money Back Guarantee. If for any reason you wish to return your chair, simply call us toll-free at 1-800-924-2472 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns of more than five chairs will be subject to a thirty-five percent restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy
Bizchair.com's 60 day return policy only applies to office chairs. We understand that purchasing online can be difficult and have done our best to provide as much information as possible to help you make the right choice. If a manufacturer has a written return policy or agrees to take an item(s) back, then the customer can send the applicable product(s) back to that factory. Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to the manufacturer's factory. All returns must be in the original condition and packaging. All returns will be subject to a 35% restocking fee. Please call us at 1-800-924-2472 for questions regarding your specific products and/or to obtain a Return Authorization (RA).
Please Note: Any product ordered that has been custom built or manufactured cannot be returned, due to it being a custom-made product.
All items ship FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by BizChair.com for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment unless it is shipped via Fed Ex or UPS. Call us if you've received a damaged item via Fed Ex or UPS and we will send out replacement parts. If the item(s) is shipped via truck, make the truck driver wait for you while you inspect the item(s). Failure to inspect will result in loss of protection. If Fed Ex or UPS leave the merchandise at the door and you are not available to inspect it for freight damage, you need to call your Fed Ex or UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect.
To make your visit go more smoothly, we recommend that you call to make an appointment to ensure that someone is available and that the item you wish to view is displayed in our showroom.
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Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
Prices and availability subject to change without notice. BizChair.com is not responsible for any typographical errors. Specifications subject to change without notice. Orders for chairs that are custom built will be charged when the order is received by us. BizChair.com has made every effort to provide you with high quality images, product dimensions and descriptions of our products to assist you in making the best decision possible. We take pride in assuring our customers that the images that you find on our website are as accurate a representation as possible to the actual product. Images, however, can vary slightly in color depending on your monitor settings. If precise dimensions and/or colors are crucial to your order, then please contact us - we will be more than happy to assist you. It is assumed that you have read and understood our policies before you place your order.
The warranties of our chairs range from one year to lifetime warranties. Most warranties cover full replacement of parts for at least two years. Manufacturer-specific warranties may be stated on item pages.
Have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you've had while shopping with BizChair? Please use our Customer Service form to send us a note or email us at email@example.com.
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- Customer Service Home (800) 924-2472
- Monday - Thursday: 8am - 8pm EST
- Friday: 8am - 5pm EST
- Saturday: 9am - 5pm EST
- To visit our showroom, please call for an appointment