ORDERING & CUSTOMER SUPPORT
Yes. Call us at 1-800-924-2472 and our customer service team will be happy to assist with your order.
Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST
Yes. Email customerservice@theubiquegroup.com with your name, address, item number(s), and preferred colors. Samples arrive in 5–7 business days.
Many products ship “Ready to Assemble” to reduce shipping damage. Instructions and hardware (except wood glue) are included.
Due to fast processing, cancellations or modifications cannot be guaranteed. Requests must be made in writing to customerservice@theubiquegroup.com.
If your order has shipped, return shipping charges will apply.
Sales tax applies to orders shipped to states where required by law. If your organization is tax-exempt, submit documentation before placing your order.
Shipping & Delivery
Within the contiguous U.S. Some items ship free. Freight-forwarder orders must be placed by phone. More information-->
Shipping times vary, but estimates appear on each product page. Additional questions? Call 1-800-924-2472
Many of our items ship free within the contiguous United States and are marked FREE SHIPPING.
Most orders will ship via UPS or FedEx. Larger items or larger orders will be transported on a semi-truck via freight carrier. See Freight Charges for more information. a calculated rate or require a quote.
Yes! Orders to Alaska, Hawaii, Puerto Rico and Canada will incur additional freight charges. Please contact us for more information at 1-800-924-2472
Returns & Damages
Returns accepted within 30 days if items are unopened and unassembled. Restocking fees will apply. View the full policy here.
Ubique Group requires notification of damages within 10 days of delivery. Please contact Customer Service at 1-800-924-2472 or claims@theubiquegroup.com to report damages, shortages or abnormalities.
Custom embroidery/upholstery items are non-returnable except in cases of error or damage.
If you are not present at the time of delivery, the carrier will require redelivery fees to be paid. Please be advised that these fees are discretionary under carrier policy. We will contact you to request approval for any redelivery fees. If fees are not approved within 48 hours, the shipment will be considered a standard return and subject to applicable return fees.
View the full policy here.
Product Warranty
Products are covered for defects in materials and workmanship for 1–15 years depending on category. You can see the full breakdown here.
Damage from misuse, normal wear, environmental exposure, unauthorized repairs, and natural material variations.
Contact claims@theubiquegroup.com or call 1-800-924-2472 with proof of purchase.
Yes—Bright Beginnings products carry a 15-year limited warranty. View the full policy here.
Payment & Financing
Checks and money order payments should be sent to:
Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385
Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155
Please allow up to 10 days for check processing.
Credit cards, checks, money orders, POs (approval required), PayPal, PayPal Credit.
Yes—we partner with QuickSpark, Hampton Ridge Financial, and Direct Capital.
Digitizing & Custom Embroidery
Yes—most graphics are copyrighted and require written permission.
Email permissions to embroidery@theubiquegroup.com
Vector files work best; high-resolution bitmaps are acceptable. Avoid gradients and tiny details. Learn more here.
Business chairs: ~6" x 6"
Church/banquet chairs: ~9" x 9"
View the full requirements here.
We evaluate the file, digitize it, and send a proof for approval.