Frequently Asked Questions

Can I place an order by phone?

Yes. Call us at 1-800-924-2472 and our customer service team will be happy to assist with your order.

What are your customer service hours?

Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST

Do you offer color or fabric samples?

Yes. Email customerservice@theubiquegroup.com with your name, address, item number(s), and preferred colors. Samples arrive in 5–7 business days.

Will my item(s) require assembly?

Many products ship “Ready to Assemble” to reduce shipping damage. Instructions and hardware (except wood glue) are included.

Can I cancel or change my order?

Due to fast processing, cancellations or modifications cannot be guaranteed. Requests must be made in writing to customerservice@theubiquegroup.com.
If your order has shipped, return shipping charges will apply.

Do you charge sales tax?

Sales tax applies to orders shipped to states where required by law. If your organization is tax-exempt, submit documentation before placing your order.

Where do you ship?

Within the contiguous U.S. Some items ship free. Freight-forwarder orders must be placed by phone. More information-->

How long will my item take to ship?

Shipping times vary, but estimates appear on each product page. Additional questions? Call 1-800-924-2472

How much is shipping?

Many of our items ship free within the contiguous United States and are marked FREE SHIPPING.

Most orders will ship via UPS or FedEx. Larger items or larger orders will be transported on a semi-truck via freight carrier. See Freight Charges for more information. a calculated rate or require a quote.

Do you ship to Alaska, Hawaii, Puerto Rico or Canada?

Yes! Orders to Alaska, Hawaii, Puerto Rico and Canada will incur additional freight charges. Please contact us for more information at  1-800-924-2472

What is your return policy?

Returns accepted within 30 days if items are unopened and unassembled. Restocking fees will apply. View the full policy here.

How do I report damages or shortages?

Ubique Group requires notification of damages within 10 days of delivery. Please contact Customer Service at 1-800-924-2472 or claims@theubiquegroup.com  to report damages, shortages or abnormalities.

Can I return custom items?

Custom embroidery/upholstery items are non-returnable except in cases of error or damage.

What happens if I'm not available for delivery?

If you are not present at the time of delivery, the carrier will require redelivery fees to be paid. Please be advised that these fees are discretionary under carrier policy. We will contact you to request approval for any redelivery fees. If fees are not approved within 48 hours, the shipment will be considered a standard return and subject to applicable return fees.

View the full policy here.

Where do I send check payments?

Checks and money order payments should be sent to:

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

What payment methods does BizChair accept?

Credit cards, checks, money orders, POs (approval required), PayPal, PayPal Credit.

Does BizChair offer financing?

Yes—we partner with QuickSpark, Hampton Ridge Financial, and Direct Capital.

For more information, contact our customer care team at 1-800-924-2472.

Do I need permission to use logos and artwork on customized chairs?

Yes—most graphics are copyrighted and require written permission.
Email permissions to embroidery@theubiquegroup.com

What artwork works best for embroidering custom chairs?

Vector files work best; high-resolution bitmaps are acceptable. Avoid gradients and tiny details. Learn more here.

What is the standard embroidery area size at BizChair?

Business chairs: ~6" x 6"
Church/banquet chairs: ~9" x 9"
View the full requirements here.

What happens after I submit my logo for my customized BizChair furniture?

The BizChair team evaluates the file, digitizes it, and sends a proof back to you for approval.