We want you to be happy with your purchase from BizChair.com. If you're not happy, we want to know about it. Contact us to resolve any issues you may be having.
If you are looking to return your order for whatever reason, we are here to help! We offer returns on all items, unless otherwise stated on the product page, within 30 days of purchase. Returned items must be unopened and unassembled. Once an item is assembled, the customer takes full responsibility of that merchandise. Customers must have written authorization to return any merchandise. Please contact our customer service at 1-800-924-2472 or email@example.com to receive a return authorization (RA) number. The return must be received within 10 days of receiving an RA. Please enclose the RA number within the box and write it on the outside of the return shipment. Please be advised that all returns are subject to return shipping costs as well as a 35% restocking fee. Dropship products are not available for returns.
All custom items (embroidered/custom upholstery) are made to order and are not subject to returns or refunds. If mistakes are made on custom items, please provide pictures of incorrect items to customer service within 10 business days for replacement or refund.